Best Practice Guide - Inter-Agency Community-Based Complaint Mechanisms (2016)
|Post date||Wednesday, 12 October, 2016 - 14:29|
|Document Type||Tools and Guidance, Report|
|Sources||Inter Agency Standing Committee (IASC)|
|Filed under||Accountability to Affected Populations and Protection from Sexual Exploitation and Abuse|
The Best Practice Guide is operational guidance on how to set up and run an inter-agency community-based complaint mechanism (CBCM) to handle reports of sexual abuse and exploitation by aid workers. It compiles lessons learned, examples, and case studies gathered throughout the course of a 2013–2015 pilot project on inter-agency CBCMs, which IOM coordinated on behalf of the Inter-Agency Standing Committee (IASC). The Guide is an easy-to-use living document that offers practical guidance, and includes global Standard Operating Procedures (SOPs) on inter-agency cooperation in complaint handling. With the endorsement of the IASC Principals in June 2016, it addresses a gap for high-level PSEA guidance transmitted to our representatives in the field.
Spanish version here